Get Set for 2019

With the build-up to Christmas well and truly underway, most retailers are trying to maximise their sales and take advantage of all the festive fervour. I’ve seen some great promotional efforts in golf clubs around the country. It’s amazing who has a special Christmas suit!!

While most people won’t start thinking about 2019 until long after the turkey has been eaten, there’s no harm inputting some thoughts together in preparation – especially as we all want next year to be “the best one ever”. Again.

Principle Planning

The main area for consideration here is planning. In Crossover’s recent Pro Shop Retail  Tips advice article, we brought up, what is, for many, the dreaded topic of budgeting.  This may not be the most popular area of business, but it really is a key part to running your store. I’d encourage all business owners to spend a few hours over the coming weeks to make sure they have all their numbers together. If you want to have a really Happy New Year – you need to have some idea of what you intend to do.

“While ignorance is bliss, that just isn’t sustainable for retailers”.

So, before you get a bit too merry on the sherry, let’s put down a few points. Now, I’m not going into too much detail about how to make a budget, but I will give you some good planning principles, along with suggestions as to how things might go next year. At the end of this, you should have a basic list of all your income, broken down by category, and list of supporting costs by category, and perhaps supplier.

Okay, so let’s assume you’ve thought about a budget but haven’t actually put it to paper. Even if you have one, there are some good basic pointers below. Remember this is supposed to be a basic budget so its not all-inclusive.

To start with, write down a list of your key sales areas – eg shop, lessons, retailer and commissions. Then you need to look at your costs – eg shop stock, staff time, rent and other business costs. Assuming this isn’t your first year, you should have some historical data to work with from your EPOS system, or accountant.

The aim at this stage is to estimate, using prior knowledge, what you’re going to make and what it is going to cost. Once you have those two numbers, you want to check that the income is bigger than the costs. If it’s not you’re starting off on a bad foot and need to reconsider or re-plan.

Budget Basics

Assuming the initial mathematics work out okay,  you should have the basic income and cost outlined. You now need to flesh this out and consider how each area is going to change.

Starting with retailers. For most, this will be fixed so there isn’t much to consider, other than an annual increase, (and hopefully not decrease). Commissions may be based on green fee sales, so perhaps put some numbers down to show how that will be generated.

“You are buying stock to “SELL TO CUSTOMERS”, not for decoration”.

For lesson sales, break down what you made this year: How many lessons were given, and at what unit cost. Ask yourself, are there are any ways to increase the number of lessons, or perhaps, increase the value of lessons. When was the last time you put up your prices? It may also be worth considering changing the lesson format to make it more profitable. Can you tweak the length and price of the lessons? Perhaps you could give the same number of 45 minute lessons over the year, as 30 minute, but charge 50% more. The most important thing to consider is what is going to change and how do you plan for it.

Finally, there’s the Retail. For most, this is where the biggest figures are, in terms of sales and cost. Importantly, this is where lots of the costs comes from too. Even if you have lots of staff, the shop stock will probably be the biggest outgoing. The average shop currently sits on between £35K to £40K of stock. So, during the year they’ll probably spend over £85,000 on buying stock to sell to customers. That’s a lot of money.

Key mindset point here – you are buying stock to “SELL TO CUSTOMERS”, not just as decoration.

Thinking about spending £80K or possibly £200K, or £300K, (depending on your shop), can produce some anxiety, so to try and reduce the sleepless nights, let’s put a few more details down in the budget.

To make the plan more solid, we need to look at how the sales are made up: which categories are we going to sell and what changes will there be? Most retailers will look at last year’s sales in their EPOS system to take a view as to what they’ll do next year. Ask yourself, what’s going to change, or influence, this year’s sales?

We all want to make more money, so how can I do that? In the main, there are 2 ways to make more money – create more sales and do this with less costs. So, if we want to increase sales, what are we going to change to make this happen? Attract more customers, stock a wider range of products, or perhaps improve your sales technique?

Also consider what might cause a reduction in sales this year. Are there any changes going on in the club or shop?  You should aim to increase sales by at least 3% – why? Because that’s the average rate of inflation, and costs in general will be expected to increase at that rate. So, if you don’t increase your sales by at least this – you’re going backwards. If you’re going to make some changes, then why not aim for 10% increase in sales, and then work out how you can achieve that.

Another thing to consider next year is Brexit. If it happens, we’re due to leave the EU at the end of March. This might cause some jitters for the economy and affect consumer spending.

Having established your total sales figure, you’ll need to break it down into the various categories that you stock in the shop, (eg. balls, bags, irons, putters, shirts, etc). This’ll help you identify what, and how, you’re going to sell. It’ll also help you focus on any particular tactics that you’ll need to employ.

For example, if you’re struggling to see how you’re going to lift your sales, look at your strengths and weaknesses. If you’re any good at selling a particular category, it’ll probably be easier to make increases in that category, than others. However, if you don’t stock a category that may be selling in other stores, that could be an opportunity.

When looking for some basic tactics, consider this. For the average on course retailer, making an additional glove sale, in every 5 sales, would increase their total sales by nearly 10% by the end of the year. Little changes can have a big impact.

Having worked out the sales you’re going to do’ you need to work out what it’s going to cost. For this, you’ll need to know the margin you make. So, for example, if you sell £15,000 worth of irons (inc VAT) at a 22% Gross Margin, you’re going to need to buy £9,360 worth of irons.

Now, complete this for all categories. You should end up with a list of categories and a column of sales values, margins and costs.

Buy Better Next Year

When considering changes to for next year, it’s worth remembering what happened this year. Irons had a pretty crazy year in 2018, with the 3 biggest sales months ever recorded in April, May and June. Will consumers continue to buy, or will they switch some of their spend to other categories. Woods might get a bit more attention this year, with big new launches coming from at least 4 of the main brands.

Once you’ve got the costs, there’s one more thing to work out: how much do I actually need to buy. This is a critical part of the planning for two reasons. 1 – can you get the cash to fund it? And, 2 – What do I already have in stock that I should try and sell through first?

Once you’ve got a view of your required purchases and stock levels, it might be worth going through another activity to review your current orders. Most retailers will have completed their commitments for next year, but now is a good time to review the past year and make sure those commitments are correct. If it looks like you have a lot more in stock, and a lot more on order than you need, (based on your new budget), then don’t be afraid to pick up the phone and talk to your suppliers. It’s in their interest that you sell through their products.

I was recently asked by a customer if he should cancel all his pre-orders. Definitely not – it depends on your circumstances and stock situation. Unless you’re in a real mess, with more than a years’ worth of stock, you’ll need more stock to come in. However, make sure it’s planned, and that you haven’t over-committed to multiple brands. It may be that you need to have a situation where you pre-order a certain amount with some, and then a flexible arrangement with others.

“If you get a great deal on something you can’t sell – it’s not a great deal!”

Other factors should be considered, such as stock availability and upfront deals. Whatever you do, please consider that you should be turning your stock over at least 3 times in most categories. Also, be disciplined when you do need to commit to buying stock. Don’t get dragged into buying stuff that you don’t need, or haven’t planned for. If you get a great deal on something you can’t sell – it’s not a great deal!

So that’s about it for the basic budget. This exercise should take no more than about an hour, and, at the end of it you should have a clear outline of your total sales and outline costs, along with some thoughts on which areas to grow, or focus on. You should also have some indication as to whether you have the right stock levels, and if your future commitments are reasonable, based on your current position.

Remember, if nothing else, you have something to measure your success by. When you come to next year, you can see how close you were to your plans. Finally, one more thought: It’s pretty well proven that if you measure something, it gets better.  Need I say more?

 Wishing everyone a Happy Christmas and Prosperous New Year.

 

 

Female Attraction

When it comes to numbers of women golfers, the UK is lagging behind other European countries. Fortunately, associations such as the R&A are taking big steps to help the situation, but what can Pro’s and clubs do, at grass roots levels, to attract more women to the sport? Crossover Chairman, Phil Barnard, talks seeds of change.

This year marks the 100-year anniversary of the Suffragette victory to secure voting rights for women. It’s a landmark year, but, while UK school children have been marking the occasion with themed events and special talks, some golf clubs are only just clearing away hugely prejudicial signs, such as “No Women or Dogs Allowed”.

It’s no surprise that the UK has one of the lowest percentages of female club members than many other European countries. At approximately 15%, the UK is overshadowed by Germany at 35%, and Sweden at almost 30%.

Continue reading “Female Attraction”

Bettering Amazon: Advice for the Smaller Retailer

Following my article outlining some of the lessons learned from Amazon, here are a few pointers for the golf retailer on how one could use some of Amazons tactics.

So what does the rise in online sales mean for smaller retailers?

First of all, you are going to have to compete with Amazon and the other big online marketplaces – this is just a fact of life.  These behemoths of the online world have advantages in the scale of their operation, the sheer range of products they can provide, their reach, and their infrastructure – but do not be disheartened.

You have strengths that the online giants don’t have. So, what should you be doing?

Continue reading “Bettering Amazon: Advice for the Smaller Retailer”